At Comfy Activewear US, we stand behind the quality of our premium activewear. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Target Customer Note: Our policy is designed with our active lifestyle customers in mind – whether you’re a yoga enthusiast needing the perfect leggings or an athlete looking for performance hoodies, we want you to love every item you purchase.

Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition with tags attached
  • Proof of purchase is required

Non-Returnable Items: For hygiene reasons, we cannot accept returns on sports bras, swimwear, or any undergarments unless they arrive defective or incorrect.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your order number and details about the item(s) you wish to return or exchange. You may use the template below.
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging if possible.
  4. Ship Your Return: Send the package to our return center at:
    Comfy Activewear US Returns
    4227 Bryan Street
    Milton, US 27305
  5. Track Your Return: We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Comfy Activewear Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Hoodie/Legging/etc.]
– Size: [Size]
– Color: [Color]
– Reason for Return: [Fit/Quality/Other]

For exchanges, my preferred replacement item is: [Product Details if applicable].

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Process

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return.
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • Exchanges are subject to product availability
  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for shipping costs for the new item unless the exchange is due to our error

International Returns: Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using the same carrier (DHL, FedEx, or EMS) that delivered your original order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement at no cost to you.

Questions?

Our customer service team is happy to help with any questions about our returns policy. Contact us at [email protected] and we’ll respond within 24 hours.

Note: This policy reflects our commitment to quality that you see in our premium activewear products – from our sweat-wicking leggings to our cozy hoodies. We want you to be completely satisfied with every purchase.