Welcome to Comfy Activewear US! We’re here to help answer your questions about our premium activewear collections, shipping policies, and more. Below you’ll find answers to our most frequently asked questions.
Product Questions
What brands do you carry?
We offer curated collections from premium activewear brands including Nike, Adidas, and other top performance brands. Our selection includes hoodies & sweatshirts, leggings, shirts & tanks, shorts, sports bras & swimwear, and sweatpants & joggers.
How do I choose the right size for my activewear?
Each product page includes detailed size charts to help you find your perfect fit. We recommend comparing your measurements with our size guides for the most accurate fit. If you’re between sizes, we suggest sizing up for comfort.
Are your products authentic?
Absolutely! We only source authentic, high-quality activewear from authorized distributors. Every item in our collection is genuine and meets the highest quality standards.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping (Recommended): $12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
We carefully handpick and package each item within 1-2 business days. You’ll receive a shipping confirmation with tracking information once your order is on its way.
Do you ship internationally?
Yes! We ship worldwide (excluding some remote areas in Asia). International delivery times may vary slightly based on customs processing. Please note that all applicable duties and taxes are the responsibility of the recipient.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can monitor your package’s journey from our facility in Milton, US to your location worldwide using the tracking number provided.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us at [email protected] to initiate a return.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. For added security, we never store your full credit card details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Customer Service
How can I contact customer service?
Our customer-first team is always happy to help! Email us at [email protected] with any questions or concerns. We typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our warehouse and headquarters are located at 4227 Bryan Street, Milton, US 27305. Please note this is not a retail location – we operate exclusively online to bring you the best activewear selections.
Still have questions? We’re here to help! Contact our friendly team at [email protected] for personalized assistance with your activewear needs.